Cody Taylor

DeviceGuru writes “The Linux version of Boxee’s eponymously-named multimedia platform has finally been updated to include several new features introduced into the OS X and Windows versions over the past few months. Key additions include an App Box and restored support for Hulu, which disappeared several months ago. Still lacking in the latest Linux release, however, is the long-awaited addition of Netflix movie and TV show streaming for subscribers to Netflix’s monthly service.”

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Hugh Pickens writes “The NY Times writes about Justin McMurry of Keller, TX, who spends up to 20 unpaid hours per week helping Verizon customers with high-speed fiber optic Internet, television and telephone service. McMurry is part of an emerging corps of Web-savvy helpers that large corporations, start-up companies, and venture capitalists are betting will transform the field of customer service. Such enthusiasts are known as lead users, or super-users, and their role in contributing innovations to product development and improvement — often selflessly — has been closely researched in recent years. These unpaid contributors, it seems, are motivated mainly by a payoff in enjoyment and respect among their peers. ‘You have to make an environment that attracts the Justin McMurrys of the world, because that’s where the magic happens,’ says Mark Studness, director of e-commerce at Verizon. The mentality of super-users in online customer-service communities is similar to that of devout gamers, according to Lyle Fong, co-founder of Lithium Technologies whose web site advertises that a vibrant community can easily save a company millions of dollars per year in deflected support calls’ and whose current roster of 125 clients includes AT&T, BT, iRobot, Linksys, Best Buy, and Nintendo. Lithium’s customer service sites for companies offer elaborate rating systems for contributors, with ranks, badges and kudos counts. ‘That alone is addictive,’ says Fong. ‘They are revered by their peers.’ Meanwhile McMurry, who is 68 and a retired software engineer, continues supplying answers by the bushel, all at no pay. ‘People seem to like most of what I say online, and I like doing it.'”

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The act of Googling oneself has become the digital age’s premiere guilty pleasure — an activity enjoyed by all and admitted by few. The phenomenon has even been the subject of scholarly research. Last year, a team of Swiss and Australian social scientists published a study concluding that the practice of self-Googling (or “Egosurfing” as it’s somet

Experts say the breakthrough holds the promise of being a big step forward in digital storage with a wide range of potential uses.

tobiasly writes “I administer several Ubuntu desktops and numerous CentOS servers. One of the biggest headaches is keeping them up-to-date with each distro’s latest bugfix and security patches. I currently have to log in to each system, run the appropriate apt-get or yum command to list available updates, determine which ones I need, then run the appropriate install commands. I’d love to have a distro-independent equivalent of the Red Hat Network where I could do all of this remotely using a web-based interface. PackageKit seems to have solved some of the issues regarding cross-distro package maintenance, but their FAQ explicitly states that remote administration is not a goal of their project. Has anyone put together such a system?”

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