Cody Taylor

Michael J. Ross writes “Two decades ago, Web usage was limited to a single individual (Sir Tim Berners-Lee) using the only browser in existence (WorldWideWeb) running on a single platform (a NeXT Computer). Nowadays, billions of people access the Web daily, with the ability to choose from over a dozen browsers running on desktop computers, laptops, and a variety of mobile devices, such as cell phones. The number of possible combinations is growing rapidly, and makes it increasingly difficult for Web designers and developers to craft their sites so as to be universally accessible. This is particularly true when accounting for Web users with physical and cognitive disabilities — especially if they do not have access to assistive technologies. The challenges and solutions for anyone creating an accessible website are addressed in Universal Design for Web Applications, authored by Wendy Chisholm and Matt May.” Keep reading for the rest of Michael and Laura’s review.

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nk497 writes “The UK government has further detailed plans to track all communications — mobile phone calls, text messages, email and browser sessions — in the fight against terrorism, pedophiles and organized crime. The government said it’s not looking to see what you’re saying, just to whom and when and how. Contrary to previous plans to keep it all in a massive database, it will now let ISPs and telecoms firms store the data themselves, and access it when it feels it needs it.” And to clarify this Barence writes “The UK Government has dropped plans to create a massive database of all internet communications, following stern criticism from privacy advocates. Instead the Government wants ISPs and mobile phone companies to retain details of mobile phone calls, emails and internet sites visited. As with the original scheme, the actual content of the phone calls and messages won’t be recorded, just the dates, duration and location/IP address of messages sent. The security services would then have to apply to the ISP or telecoms company to have the data released. The new proposals would also require ISPs to retain details of communications that originated in other countries but passed over the UK’s network, such as instant messages.”

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We’ve been down this path countless times, but rumors are once again heating up that Apple and Verizon are actively discussing the possibility of creating an iPhone to work on Big Red’s airwaves, according to USA Today’s infamous “people familiar with the situation.” Could the iPhone come to Verizon Wireless next year?!

Hugh Pickens writes “The NY Times writes about Justin McMurry of Keller, TX, who spends up to 20 unpaid hours per week helping Verizon customers with high-speed fiber optic Internet, television and telephone service. McMurry is part of an emerging corps of Web-savvy helpers that large corporations, start-up companies, and venture capitalists are betting will transform the field of customer service. Such enthusiasts are known as lead users, or super-users, and their role in contributing innovations to product development and improvement — often selflessly — has been closely researched in recent years. These unpaid contributors, it seems, are motivated mainly by a payoff in enjoyment and respect among their peers. ‘You have to make an environment that attracts the Justin McMurrys of the world, because that’s where the magic happens,’ says Mark Studness, director of e-commerce at Verizon. The mentality of super-users in online customer-service communities is similar to that of devout gamers, according to Lyle Fong, co-founder of Lithium Technologies whose web site advertises that a vibrant community can easily save a company millions of dollars per year in deflected support calls’ and whose current roster of 125 clients includes AT&T, BT, iRobot, Linksys, Best Buy, and Nintendo. Lithium’s customer service sites for companies offer elaborate rating systems for contributors, with ranks, badges and kudos counts. ‘That alone is addictive,’ says Fong. ‘They are revered by their peers.’ Meanwhile McMurry, who is 68 and a retired software engineer, continues supplying answers by the bushel, all at no pay. ‘People seem to like most of what I say online, and I like doing it.'”

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Ant writes in to mention the World Privacy Forum’s top ten information collector/user list, which shows opt-out instructions (or at least a starting point): “As privacy experts, we are frequently asked about ‘opting out,’ and which opt outs we think are the most important. This list is a distillation of ideas for opting out that the World Privacy Forum has developed over the years from responding to those questions. … Many people have told us that they think opting out is confusing. We agree. Opting out can range from the not-too-difficult (the FTC’s Do Not Call list is a fairly simple opt out) to the challenging (the National Advertising Initiative (NAI) opt out can be tricky). Our hope is that this list will clarify which opt out does what, and how to go about opting out. In this list, some opt outs can be done by phone, some have to be sent in a letter via postal mail, and some can be accomplished online. Some opt outs last forever, some have time limits, and others can be changed at will. If an opt out is on this list, it is because we thought it might be important enough to be worth whatever annoyance it may pose. “

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Hugh Pickens writes “June marks the launch across Brazil of Zeebo, a console that aims to tap an enormous new market for videogaming for the billion-strong, emerging middle classes of such countries as Brazil, India, Mexico, Russia and China. Zeebo uses the same Qualcomm chipsets contained in high-end smartphones, together with 1GB of flash memory, three USB slots and a proprietary dual analogue gamepad. It plugs into a TV and outputs at a 640 x 480 pixel resolution. ‘The key thing is we’re using off-the-shelf components,’ says Mike Yuen, director of the gaming group at Qualcomm. This approach means that, while Zeebo can be priced appropriately for its markets — it will launch at US 9 in Brazil compared to around US 0 (plus another US for a mod chip to play pirated games) for a PlayStation 2 in the region — and next year the company plans to drop the price of the console to 9. But the most important part of the Zeebo ecosystem is its wireless digital distribution that gets around the low penetration of wired broadband in many of these countries, negates the cost of dealing with packaged retail goods, and removes the risk of piracy, with the games priced at about locked to the consoles they’re downloaded to. Zeebo is not meant to directly compete with powerful devices like Sony’s PlayStation 3, Microsoft’s Xbox 360, or the Wii. ‘In Latin America, where there’s a strong gaming culture, that’s what we’ll be, but in India and China we can be more educational or lifestyle-oriented,’ says Yuen. One Indian gaming blog predicts Zeebo will struggle, in part due to the cultural reluctance toward digital distribution and also the lack of piratable games.”

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Torture, sex, killer robots, cheap hacked iPhones and Julia Allison (did we mention torture?). This week was a good one in the Web world. You can now find photos of your friends more easily on Facebook, or find yourself on Facebook endorsing a “friend” you never meant…

ericatcw writes “There was a flurry of excitement earlier this week when the first Google Android netbook, the Skytone Alpha 680, was spotted by Slashdotters. Now, Computerworld has scored an exclusive interview with Skytone’s co-founder. Among many tidbits, he reveals that the Alpha 680 builds upon the success of last year’s 0 Alpha 400, which shipped 100,000 units, mostly in Europe under names such as Elonex OneT; that the new Alpha 680 will weigh 1.5 pounds, 25% less than the first Eee 701 netbook; that its ARM11 chip (basically the same as the one used in the iPhone) can handle YouTube video; and that he hopes to have Chinese manufacturing partners producing the 0 Alpha 680 within 3 months.”

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Hugh Pickens writes “Saul Hansell of the NY Times has an interesting post analyzing AT&T’s earnings report and highlighting the enormous stakes involved in the renewal of its exclusive contract to distribute Apple’s iPhone in the United States. Hansell does some rough calculations: ‘If the average iPhone customer brings in a month, or ,080 a year in revenue, and the operating profit margin stays constant at 26 percent, that means an iPhone customer represents at least 1 in operating profit over a two-year contract,’ says Hansell. ‘Put another way, if the company gets 2.5 million new customers a year because of its iPhone exclusivity, the deal represents at least 0 million a year in operating profits — profits that it could lose if Verizon sold the iPhone, too.’ With those sort of numbers, AT&T has every reason to make Apple an offer it can’t refuse to keep its exclusive deal for another few years. Of course, the incentives for Verizon are presumably the mirror image, so expect Verizon to come to Cupertino, checkbook in hand, to see what sort of deal they can make. ‘The benefit of somewhat more iPhone sales from wide distribution is likely to be swamped by a huge bid from AT&T to keep exclusivity, and an equally high bid from Verizon to win some (or maybe even all) of the business for itself.'”

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“Hey iPhone, I’m coming… uh… soon…”